Shipping policy

Shipping Policy
Order Processing:
Processing time:

Once we have received the payment, we have a time of 1 to 3 business days to prepare the order and then proceed to its shipment.

Business days: Monday through Friday excluding holidays are considered business days.

Shipping Methods and Costs:
Shipping Options: We have 3 shipping methods (Standard Shipping, Express Shipping, Ground Shipping)
Shipping Costs: The cost of your shipment will depend on your origin, destination, service, package weight, and other considerations.
Shipping Zones: All states in the country including Puerto Rico
Shipping Promotions: Shipping promotions will be based on the Give & Surprises Store Offers and published from time to time on our Give & Surprises Store – Give & Surprises Store website.

Estimated Delivery Times:
Estimates: Delivery times will depend on the shipping method.
Factors that affect delivery: It will depend on the geographical location of the recipient, weather conditions, logistical problems of the courier companies.

Shipment Tracking:
Tracking number: A tracking number will be provided to track the shipment.

Shipping Address:
Customer Responsibility: It is the customer's responsibility to provide a correct and complete shipping address.
Address changes: It will only be possible to change the shipping address before making the same6. Damaged or Lost Packages:
What to do in case of damage: In case of receiving the damaged product, the customer must take photographs and contact customer service within 1 business day.
What to do in case of loss: In the event of loss of an order, the customer will contact customer service and the replacement of your product will be managed.

Additional information:
• Contact: +1 (502) 915-6361
• Contact Address: 1670 Laurel St apt 105, Sarasota, FL 34236
• Email: give.surprisesstore@gmail.com
• Policy Updates: The shipping policy will be updated systematically